FEES & PENALTIES
All payments, including deposits, fees and balance of payment, are non-refundable.
TRAVEL INSURANCE
Skican offers a variety of plans including Cancellation & Trip Interruption, Medical and Comprehensive Insurance. Your agent can help you choose the plan that best fits your needs. All payments are non-refundable - we strongly suggest you consider purchasing insurance to mitigate unforeseen events.
PRICE POLICY
Every effort has been made to ensure details are accurate. Skican reserves the right to correct any errors or omissions. It has always been Skican’s policy to avoid increasing prices as every effort is made to anticipate costs at time of travel, however, in the event unanticipated increases such as fuel costs or taxes occur, the price of services is permitted to increase.
Revisions to occupancy, package components and scheduled departure dates: Subject to $100 administrative fee plus any cancellation/ change fees or surcharges imposed by the supplier. If original occupancy in accommodation is reduced, the remaining travelers may be subject to additional charges to cover the cost of the unit.
Luggage fees: Luggage fees are charged by all airlines flying to all destinations. These fees are subject to change and are paid directly to the airline at time of check-in.
Airline name changes: It is the responsibility of the client to ensure that all names on the invoice/itinerary are exactly the same as on each person's travel identification. Airline tickets will be issued with the names as they appear on the invoice/itinerary. Name changes are not permitted by airlines. Fees may apply for spelling changes. Skican must be notified of any name spelling changes. Failure to do so may result in airline surcharges.
Taxes: All taxes (HST, GST, PST and QST) are included in all packages.
IKON and EPIC passes: Full payment due at time of booking. Refer to provider’s Terms and Conditions.
No price increases for services are permitted after the customer has paid in full for said services. For Ontario residents, in accordance with applicable regulation, where there is an increase of more than seven per cent (7%) in the price of services after a deposit has been paid for said services, and such price increase does not result from an increase in government taxes or a fuel surcharge allowed by the Canadian Transportation Agency, the customer has the right to cancel and receive a full refund. You must notify Skican of your choice within 14 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.
TRAVEL IDENTIFICATION REQUIREMENTS
Travel within Canada – photo I.D. is required to board all aircraft. Each traveller is responsible for carrying proper photo identification as required by all relevant agencies. A valid passport is mandatory for all non-Canadian citizens. Travel outside of Canada – A valid passport is mandatory.
Entry to another country may be refused even if the required information and travel documents are complete. Living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada.
IN THE EVENT THAT SKICAN IS UNABLE TO PROVIDE A TRAVEL SERVICE
In the event of a resort or hotel closure, or other reason that results in Skican being unable to provide a travel service – a refund and/or a credit for future travel will be provided representing the payment made for any unused portions of the trip, not including any non-refundable fees identified separate of the trip package.
CONTRACTUAL ARRANGEMENTS:
In contracting with holiday participants, Skican undertakes to arrange the confirmed services whenever possible, but in the event Skican should find it necessary to do so, Skican will arrange alternative services of comparable quality. With respect to the services provided, Skican acts only as agent for carriers, hotels, ski areas and other suppliers and to that extent this contract takes effect as between the participant and the suppliers of those services on the terms offered by those suppliers, particulars of which Skican undertakes to provide for the participant on request. In selecting resort destinations, Skican chooses resorts which, historically, have long and reliable ski seasons, however Skican accepts no responsibility for actual weather and skiing conditions at time of travel.
Skican accepts no responsibility for the consequences of any events beyond its control, including but not limited to strikes, lockouts, government action, weather and snow conditions. In the event Skican finds it necessary to cancel a holiday, Skican’s liability will be limited to the refund and/or credit of all monies paid by the participant.
Skican accepts no responsibility for mechanical difficulties, lost luggage, delays, or missed flight connections due to such difficulties or delays, arising from the transportation services provided including motorcoaches, flight time changes or day of departures changes by Skican or the airline involved, nor for flights missed because of connecting flights due to weather, mechanical difficulties or other causes.
